Gas Natural Fenosa shall commence regularisation of invoices as a result of Ministerial Order IET/843/2012, this August. In compliance with its customer service policy, the company wishes to offer the necessary service channels to attend doubts or queries you may have in this respect. In light of the regularisation of invoices as a result of Ministerial Order IET/843/2012, included in the Official Stage Gazette No. 100, dated 26 April 2012, Gas Natural Fenosa shall proceed to retroactively re-invoice for consumption between the following dates:

  • 1 October to 22 December 2011.
  • 1 January to 31 March 2012.
  • 1 to 25 April 2012. This Order was published on 25 April and therefore the invoices issued in this period must be adjusted.
Why?
Who does this affect?
How will this affect the invoice?
Up until when will I receive the re-invoicing fees on my invoice?
Will my sales agent change during this period?
Will it be affected by the VAT increase?
How will I see the fee amounts on my invoice?

 

Gas Natural Fenosa has reinforced its Customer Service channels in order to provide personalised service to any doubt, query or management process regarding the re-invoicing fees for consumption according to Ministerial Order IET/843/2012.